Did Mugabe set a precedent for ICT management in Zimbabwe?

Did Mugabe set
a precedent?

For ICT management
in Zimbabwe.

Sunday, Sep 15th

More countries Nigeria

Nigeria: NCC taps social media for mobile network complaints

Nigeria's NCC looks to Facebook, Twitter to gather communication on mobile operator complaints.

Nigerian mobile subscribers can raise complaints against operators via social media now thanks to the telecommunication watchdog’s ‘consumer enlightenment campaign’.

The Nigerian Communications Commission (NCC) says it is using its Facebook account and Twitter handle to intensify the campaign.

The commission said the aim of the social media campaign is to reach as many subscribers as possible and ‘enlighten’ them on the approaches to raise complaints.

The commission added that it had categorised all consumer-related complaints for easy identification.

The categories include, issues on billing, call-centre and customer care, call set-up, faulty terminal, health issues, internet service, promotions, recharge cards, SMS and MMS and SIM related matters.

“With our Facebook page and Twitter handle, we hope to reach as many subscribers as possible and enlighten them on the proper procedure to make their complaints,” the NCC has said in a statement.

"The intention is purely to educate those who are active on those platforms on how best they can use online platform to reach their network provider with their complaints," the NCC stated.

Nigeria, with an estimated population of 174,5 million, is Africa’s largest mobile market with more than 119 million subscribers.

Subscriber growth has steadily accelerated, driven by lower prices and a growing demand for mobile broadband services.

The rapid growth has nonetheless led to problems with network congestion and quality of service, prompting NCC to impose fines and sanctions.

ALSO ON ITWEB AFRICA

Digitally transforming Africa's agriculture sector Published on 04 September 2019

As a market, digital services in Africa's agriculture sector remains untapped say experts and could be worth over US$2.26-billion.

Nigeria dabbles in spectrum for 5G Published on 06 September 2019

Regulator approves spectrum frequency for local testing, but tech experts highlight market's more pressing priorities.

ContinuitySA's Willem Olivier named African Industry Personality of the year Published on 13 September 2019

Willem Olivier, General Manager: ContinuityAfrica, has been named Continuity and Resilience Industry Personality of the Year for 2019.