Zambia hints at fifth telco operator

A fifth telco
for Zambia?

Enough room says
industry regulator.

ITWeb Africa

Saturday, Feb 22nd

Channel central to Seacom's new age telco strategy

Channel central to Seacom's new age telco strategy.

Pan-African telecoms enabler Seacom, via its Business division, plans to drive up to 80% of its revenue through its channel partners and is linking its new age telco strategy with the construction of an enhanced channel program.

According to the company a new age telco is one with the appropriate systems and infrastructure in place to allow customers to truly converge solutions on a self-management and provisioning basis.

The strategy is therefore to develop an automated, self-service, self-managed and self-provisioned channel program – one in which data, security, VoIP and VAS are provisioned on one link, paid for each month, and consumed as a service.

"The new-age telco remains lead and mean and uses systems, not people to scale and automate and drive a valuable customer experience," says Grant Parker, head of Seacom Business.

More businesses in Africa are looking to invest in fibre internet access broadband and leverage the connectivity, and Parker says a key component of the Seacom Business channel engagement strategy to adapt the channel to suit local requirements of regions.

"For example, Kenya prefers the agent model, whereby Seacom's partner owns the relationship with the-end user, but we own the billing, contractual and support component. This is partly due to the financial, regulatory and legal requirements," he explains.

However, there is a large commoditisation of ITaaS, says Parker – and this is regardless of currencies or markets. "Connectivity is the enabler to this, as well as the proximity of the services being accessed."

Kevin South, Seacom Business Channel Manager, adds, "Our strategy of diversifying our business from bringing low-cost data transmission infrastructure to other service providers in Africa towards offering a full portfolio of services to the business market is paying off. We're seeing great adoption of our fibre connectivity as well as of our private and outsourced network solutions."

The company plans to ramp up the roll out of solutions in Kenya, and to start looking at growth opportunities in Uganda, Mozambique, and Tanzania. "These markets are ready for the sort of disruption we can bring," says Parker.

ALSO ON ITWEB AFRICA

Epsidon Technology Holdings announces acquisition of Nology Published on 19 February 2020

Epsidon Technology Holdings (Epsidon) announced its acquisition of Nology, a leading specialist value-added distributor of converged IP solutions.

Global blockchain alliance to support Africa's aviation parts industry Published on 18 February 2020

Stakeholders in Maintenance, Repair and Overhaul (MRO) chain to demonstrate how technology can be used to digitally manage parts.

What of Vodafone Ghana's economic future? Published on 12 February 2020

Transfer of control of the company to Vodacom Group reignites speculation over company's local listing.

Nutanix named one of the 2020 Fortune 100 Best Companies to Work For Published on 20 February 2020

Enterprise cloud computing leader Nutanix has been named among the 2020 Fortune 100 Best Companies to Work For® by Great Place to Work? and Fortune.